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FAQS

HAVE A QUESTION?

Have a question? If so, you’re in the right place. If you have any other questions that aren’t answered here, please don’t hesitate to contact us.

WHAT TIME IS CHECK IN?

3 p.m. every day.

CAN I CHECK OUT LATE?

We try to accommodate late check-out requests when we can. Late check-out availability is dependent on the number of check ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning before 12 p.m. Late check-out fees vary based on departure time.

IS THERE VALET PARKING?

We do not offer valet services, but we do have self-parking, $15 per day.

CAN I BRING MY PET?

Yes, we will happily greet your pet!  A small pet fee of $75 per stay.  There is a 2 pet limit & weight restriction of 50 lbs. 

WHERE CAN I WORK OUT?
Our fitness center is located on the lower level of the hotel and is open 24 hours a day.
WHAT IS YOUR CANCELLATION POLICY?

We offer a variety of cancellation policies dependent on the rate offers booked.

Our Flexible Rate allows you to cancel your reservation by 3 p.m. local hotel time 1 day prior to the arrival date to avoid a fee of up to 1 night’s room and tax.

Please refer to each rate’s booking policies upon the reservation checkout screen.

DO YOU OFFER ACCESSIBLE ROOMS?

Yes, for more information visit our Accessible Rooms page.

WHAT AMENITIES DO YOU OFFER?

Our rooms offer several amenities including a refrigerator, microwave, coffee station & a 55″ LED TV.

DO YOU HAVE A HOTEL BAR AND RESTAURANT?

Yes, Blackwood is a hopping restaurant and bar offering amped up comfort food favorites all day, every day.  Our Pool House Bar is open seasonally.

DO YOU ACCOMMODATE MEETINGS, EVENTS, OR WEDDINGS?
Yes, for more information visit our Meeting and Wedding pages.
IS THERE A POOL AVAILABLE?

Yes, we have an outdoor pool.  We also offer cabanas for rental.

WHERE CAN WE PRINT OUR BOARDING PASSES?
Please stop by the front desk, our guest services team will be happy to assist you.
NEED HELP GETTING TO AND FROM THE AIRPORT?

We offer shuttle service Monday through Friday between the hours of 7 AM to 7 PM. Please give the front desk a call when you land and we’ll pick you up. To arrange a shuttle to the airport, please call or stop by the front desk the evening before your departure.

IS THERE ANY WAY TO DO LAUNDRY?

We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. If you drop your laundry at the front desk by 8 a.m., you’ll get it back the same day.

CAN I CHARGE MY ELECTRIC CAR?
Yes! We offer electric vehicle charging included with your stay. Please let our team know upon arrival for parking arrangements.
THERE IS SO MUCH TO DO IN NASHVILLE. WHERE SHOULD I START?

Visit our Nashville Directory and Nashville Travel Guide for great ideas and the latest event and music listings.

HOW CAN I MAKE CALLS?

Local and toll-free number calls are free for our guests. Long distance fees vary.

ANYTHING ELSE?

We offer Wi-Fi, new health and safety measures, a virtual concierge, contactless check-in and a seasonal outdoor pool. To explore more of our great hotel features, check out our Signature Amenities.